Privacy Policy

Introduction

This Privacy Policy describes how MyndHyve Inc. collects, uses, discloses, and protects your personal information when you use the Services. We are committed to protecting your privacy and handling your data transparently.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and authentication credentials.

Usage Data

We automatically collect information about how you use the Services, including features accessed, actions taken, timestamps, and device information.

Content Data

We process content you create, upload, or input into the Services, including documents, prompts, and AI-generated outputs.

Payment Information

For paid subscriptions, we collect billing information through our payment processor (Stripe). We do not store your full payment card details.

Communications

We collect information when you contact our support team, participate in surveys, or communicate with us.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Services
• Process transactions and manage your subscription
• Send service-related communications and updates
• Provide customer support
• Analyze usage patterns to improve the Services
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations
• Train and improve AI models (only with aggregated, anonymized data — never with your identifiable content)

3. Information Sharing

We do not sell your personal data. We may share information with:

• Service Providers: Third-party vendors who help us operate the Services (see our Subprocessors List)
• AI Model Providers: To process your AI requests. Prompts and outputs are transmitted to AI providers but are not used by them for training
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Services. After account deletion:

• Account data is deleted within 30 days
• Backups are purged within 90 days
• We may retain certain data as required by law or for legitimate business purposes (e.g., fraud prevention)
• Anonymized/aggregated data may be retained indefinitely

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee security training and background checks
• Incident response procedures

For more details, see our Security page.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at privacy@myndhyve.ai.

7. International Transfers

We may transfer your data to countries outside your jurisdiction. When we do, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data Processing Addendums with our subprocessors
• Compliance with applicable transfer frameworks

8. Children's Privacy

The Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy and updating the "Last Updated" date. For significant changes, we will provide additional notice via email or in-app notification.

10. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us at:

• Privacy inquiries: privacy@myndhyve.ai
• General support: support@myndhyve.ai
• Address: 6047 Statler Dr SE, Caledonia MI 49316